I miss the days before the internet sometimes. Especially when dealing with companies. They think they are being efficient dealing with customers only through the web or an app, using AI agents to deal with enquiries and having complex digital complaints procedures.
Once they have your money and you experience problems with their product or service, good luck reaching an actual human to talk to. Or getting your money back.
If you are an IT geek though you might have a chance. I’ve managed to talk to humans and get my money back on several occasions, but it took a bunch of skills that the average person just doesn’t have such as:
– Understanding how web pages work and reading the page source
– OSINT
– How to hack AI
– Side-channels
– Exploiting software bugs
It shouldn’t require a degree in IT in order to get decent customer service but that’s been my experience.