I was working in a factory on the returns line. I took an item out of its box and started running tests. Afterwards I tried putting it back in the box with no luck. People started laughing at me. One individual said I wasn’t doing it right.
It turns out that you need a special tool to get it back in the box. It compresses it just right so it will fit. I’m told it’s to maximise space and reduce packaging costs. I think it is to reduce returns.
Think about it. To return it you have to send it back in its original packaging. If you can’t get it back in the box how do you return it?
Not returnable by design. That’s my thinking anyway.