I enjoy familiarity, consistency, to see the same faces at each progress check-in.
I dislike turnover.
Whether it’s the dentist, doctor, fitness instructor, or teacher. Seeing the same face at each appointment, eager to learn how you are getting on, have you made progress, what worked and what didn’t, have you been following my suggestions? The praise when you have met targets, the encouragement when you have not. The feeling that this person is also on this journey with you, waiting at each checkpoint to cheer you on.
So when the person is someone new at each appointment it doesn’t feel the same. You don’t have someone on the journey with you egging you on, sharing in your progress. Instead it feels cold, as you watch each new face read your notes, confirm with you what they’ve read, and set the goals between now and your next check-in. Knowing that they won’t be there to celebrate any wins. It will be someone new, a new face, reading your notes, applying a trained algorithm and coldly outlining the route to the next checkpoint.
It’s not the same when your check-in team has a high turnover.