Having confidence in oneself may seem simple, yet many struggle with it. This is why the self-help industry thrives on selling books and resources aimed at boosting self-esteem.
True confidence stems from being skilled at something and recognizing both your strengths and limitations. Honesty about your capabilities is key.
As a QA professional with over two decades of experience, I’ve tested software, systems, hardware, and security. I’ve often found myself outside my comfort zone, presenting to upper management, but my extensive background means that most client requests are well within my expertise. This familiarity breeds confidence, which is evident in meetings.
However, I also recognize my limits. Occasionally, a client may request something unfamiliar, and while I could potentially handle it, I’ve seen many professionals falsely claim, “I can do that,” while privately worrying about how to manage the task. This disingenuous confidence can lead to anxiety and stress, overshadowing their performance.
I advocate for transparency with clients. I am confident in the services I provide and understand my capabilities. If a client asks for something outside my usual scope, I address it openly, highlighting any risks involved and suggesting ways to mitigate them. I ensure that any potential risks are clearly documented and agreed upon by all parties.
For instance, one client sought my help to test a new system and develop database update scripts based on my findings. I agreed but insisted on a written agreement stating that upgrade script development fell outside my typical offerings. We outlined that the client would assume responsibility for the scripts and provide staff for acceptance testing. This way, they received what they needed without adding undue risk on my part.
In another instance, a client unexpectedly designated me as the project DBA in a team meeting, which took me by surprise since that wasn’t part of our agreement. When I calmly explained that I wasn’t a DBA and refused to take on the extra responsibility, the client became agitated. I maintained my composure and suggested that it might be best for us to part ways amicably. After a brief discussion with their second-in-command, they decided to retain me for the original role, realising their budget constraints.
From these experiences, I’ve learned crucial lessons:
1. Have confidence in yourself.
2. Only accept work you’re confident you can handle.
3. Acknowledge your skills and experience.
4. Understand your limitations.
5. Be honest with clients about your capabilities, especially regarding tasks outside your expertise. If you choose to take on such work, ensure all risks are documented and agreed upon.
Building genuine confidence is about recognizing your value while being truthful about your limits. This approach not only fosters trust with clients but also maintains your peace of mind.